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Terms and Conditions

This website offers visitors and customers (“you”) information and online ordering for the Off The Trail event.

This website is owned and operated by Off The Trail, a trading name of Fish Out of Water Events Limited ("Off The Trail", “Fish Out of Water Events”, "we", "us" or “our”). Fish Out of Water Events Limited is registered in England and Wales under company number 07566502 and its registered office is at Matham House, Convent Lane, Cobham, England, KT11 1HB. Our VAT number is 170216246.


These Terms set forth the terms and conditions under which you may use our website and services as offered by us. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

If you wish to get in touch, please visit our contact page.


    1. You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.

    2. We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the current terms and conditions because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.


    1. When buying an item from us, you agree that;

      1. you are responsible for reading the full item listing before making a commitment to buy it;

      2. you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process;

      3. you have read and agree to any event specific terms and conditions presented during the checkout process.

    2. You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

    3. Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. When we dispatch the order the purchase contract will be completed and you will be charged, unless we have notified you that we do not accept your order or you have cancelled your order.

    4. We may refuse to accept an order:

      1. where goods are not available;

      2. where we cannot obtain authorisation for your payment;

      3. if there has been a pricing or product description error; or

      4. if you do not meet any eligibility criteria set out in our terms and conditions.

    5. We do not offer refunds, cancellations or amendments to tickets once purchased.


    1. The prices we charge for our products are listed on the website. We reserve the right to change our prices displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing, sales tax and payment processing fees are available on the payments page.

    2. All prices are in £GBP Sterling and include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.

    3. By confirming and completing an order you are agreeing with the pricing shown at the time of transaction.​


    1. We deliver tickets electronically and in real time via email. You will automatically be sent an email confirming your order along with a link or PDF of your tickets once payment is complete.

    2. It is your responsibility to ensure you have provided a correct, valid email address at the time of booking. It is your responsibility to notify us if the tickets do not arrive in a timely manner. We will not refund your booking if you do not inform us of non-receipt of tickets. If we are unable to deliver your tickets to you for any reason, we reserve the right to set your order for collection at the venue.

    3. Customers are advised to check their purchase upon receipt.


    1. Occasionally, events may be cancelled or postponed / rescheduled by us. In such a case we will attempt to notify all customers as soon as possible by letter or email, depending on your method of booking, and in some cases by phone if we have taken that information.

    2. Due to our event being an outdoor nature event, events will not be cancelled due to poor or inclement weather, but should we decide to close the event due to severe weather the following would apply;

      1. any affected future events that have not yet started will be refunded;

      2. any affected event that has already started may not be refunded, however, if we deem necessary, we will endeavour to provide a suitable alternative date and time for affected bookings to revisit.

    3. For any events cancelled outside of the terms detailed in 5.2, you will be entitled to a face value refund.

    4. If an event is rescheduled, you are usually given the option of retaining your tickets for the new date/location, or claiming a face-value refund. The letter or email will contain details on how to obtain this refund, or you can contact us via our email address of for more information.

    5. It is your responsibility to check whether the event is going ahead at the scheduled date, time and venue. We cannot guarantee to inform you directly of any changes to the event date, time or venue.

    6. In the event of an event being cancelled, postponed or rescheduled, we cannot be held responsible and accept no liability for any costs incurred by you for travel, accommodation or any other related service.


    1. If we have to change venue for any reason, we will make every effort to contact you by letter or email, depending on your method of booking, or by phone if it is urgent.

    2. If an event is rescheduled or moved venue, you are usually given the option of retaining your tickets for the new date/location, or claiming a face-value refund. The letter or email sent in connection with this will outline any further details.


    1. Refunds will only be granted if we have cancelled the event and we are unable to provide a rescheduled option.

    2. We appreciate that there are times where a genuine and reasonable reason may stop you from being able to attend your booking, under such circumstances, and at our sole discretion, we may offer to accommodate to change your booking date. In order to apply for this please contact us via our website contact page.

    3. No refunds will be offered to customers who are refused entry or ejected from a venue on account of late arrival, being (or appearing to be) under age, declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.

    4. If you have need for any information regarding refunds, please contact us via our contact page.

    5. Refunds can take up to 5 working days to process upon our confirmation of authorisation from the event organiser.

    6. We do not offer refunds, cancellations, amendments, or reselling of tickets, unless stated otherwise within our terms and conditions.


    The right to admission to the event is reserved by us and any agents appointed to act on our behalf. We take health and safety, environmental and security concerns into account at our reasonable discretion, and may from time to time carry out security searches.


    1. You are permitted to print and download extracts from this Website for your own use on the following basis:

      1. no documents or related graphics on this Website are modified in any way;

      2. no graphics on this Website are used separately from accompanying text; and

      3. any of our copyright and trade mark notices and this permission notice appear in all copies.

    2. Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

    3. No part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

    4. Any rights not expressly granted in these terms are reserved.


    1. While we endeavor to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

    2. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.


    1. Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

    2. You are prohibited from posting or transmitting to or from this Website any material:

      1. that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;

      2.  for which you have not obtained all necessary licenses and/or approvals;

      3. which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or

      4. which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

    3. You may not misuse the Website (including, without limitation, by hacking).

    4. You recognize and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed at the website.

    5. We will fully co-operate with any law enforcement authorities or court orders requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 11.2 and 11.4.



    1. Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

    2. If you would like to link to this Website, you have to obtain our prior permission in the first instance. Once agreed you can only link to the website on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:

      1. you do not remove, distort or otherwise alter the size or appearance of our logos;

      2. you do not create a frame or any other browser or border environment around this Website;

      3. you do not in any way imply that we are endorsing any products or services other than our own;

      4. you do not misrepresent your relationship with us nor present any other false information about us;

      5. you do not otherwise use any events, property, or trade marks displayed on this Website without our express written permission;

      6. you do not link from a website that is not owned by you; and

      7. your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

        We expressly reserve the right to revoke the right granted in this clause and to take any action we deem appropriate.



    1. In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement.

    2. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

    3. Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

    4. Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

    5. We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account at any time.

    6. By registering with this site, users are given an account with us. Through the account a user can manage their personal details, payment methods, view current and previous ticket purchases.

    7. All users that register have a private profile by default, with the ability to opt to make it public if desired. Public profiles and public activity, such as posts or comments made when using a public profile, may be visible to other visitors of the website.

    8. Users can revert a public account to a private account at any time by doing so in the profile section of their account. In such an event, the user will no longer be able to use any enabled community features (e.g. liking, commenting etc).

    9. We reserve the right to add, amended or remove features for the community at any time.


    You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.


    1. While we endeavor to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. The material on this Website may be out of date, and we make no commitment to update such material.

    2. We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

    3. The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.


    1. We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

    2. Nothing in these terms and conditions shall exclude or limit our liability for

      1. death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977);

      2. fraud;

      3. misrepresentation as to a fundamental matter;

      4. any liability which cannot be excluded or limited under applicable law.

    3. If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

    4. You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.


    1. These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

    2. We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.



    1. You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

    2. If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

    3. Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

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